#CALL QUEUE HOW TO#
Make a POST request to the /restapi/v1.0/account/~/extension endpoint.Ĭonst RC = require ( ). How to create a call queue Sign in to the Zoom web portal.This most often takes the form of an Automated Call Distribution. Users of traditional communications systems expect some basic form of call queuing capabilities to be available in the products they are acquiring.
#CALL QUEUE UPDATE#
This feature is available in versions 4.6 Update 7 and later. However, you can create a call queue by using the extension API: sipXcoms Call Queue feature provides basic call queuing functionality. Click the "New Call Queue" button to start creating a new one. Typically, to create a call queue extension, an administrator would login to your RingCentral account at Online Account Portal, choose the "Phone System" tab then go under the Group(s) option. Figure 6: Agent is accepting calls from the queue. Once you have acquired the licences, you can create the Resource Accounts required for Auto Attendants and Call Queues from the Microsoft Teams admin center: Then, like you would for any old user, assign the licences you just acquired to the Resource Accounts, so they are ready to associate to your Call Queues and Auto Attendants. The average person has probably never used it. Call queues can be assigned to custom schedules and allow you to decide how you want to handle the call if no one answers in the queue. Sequential - Ring available members one at a time in the order you set. When an agent is ready to answer calls from the queue, they should set the Accept Queue Calls status to ‘On’. A call queue is a system that organizes and distributes inbound calls in a contact center or phone system.Click on the logout next to the queue you want to log out of. Simultaneous - Ring all available members at the same time. When the user is already logged into a call queue the icon will have changed color to orange.Rotating - Regularly change the order that you ring available members to evenly distribute calls.When a call is directed to the call queue's extension, the call is connected with the members of group in several ways depending on the settings of the call queue: You can create, modify, prioritize, and delete queues. Where to Find Call Queue extension settings may be accessed in the Switchvox Administration portal under Set Up-> Extensions -> Manage. On this page, you can see all of your queues, and your queue members. Call Queue This article is a companion document for the Switchvox Call Queue video and will guide you through how to create a Call Queue extension, an Agent Login extension, and an Agent Logout extension. To manage your call queues, navigate to Tools > Call Queues in the Admin web suite. It provides a convenient way to have multiple people (a department) respond to incoming calls.Īs an extension, a call queue has a name, an extension number and can be assigned with a direct phone number as well. A Call Queue extension lets an incoming call ring a group of extensions so that any one of those extensions can pick up the call. Last updated: Contributors Edit this pageĪ call queue is a special extension that can hold a group of user extensions (members).
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